At Rapid Solicitors, we put customer care at the top of our priorities. We work hard to manage our clients’ expectations and to keep them updated on a regular basis with progress reports.
We never lose sight of the fact that we’re dealing with human beings who are often progressing a claim in very traumatic and emotional circumstances. So, we treat people as people.
We strive to continually improve our business. So, we ask each and every client to complete a Client Questionnaire, inviting honest answers to questions about how they felt we handled their case. These feedback forms are open to scrutiny by external quality auditors. The results impact on our maintenance of the International Quality Standards.
The testimonials on this website are genuine quotations from recent questionnaires. Feedback forms are regularly inspected by ISO 9001 external auditors. The names used online have been altered to protect identities.
CLICK HERE to view a small selection of our testimonials